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Terms & Conditions
Payment Types
Author accepts: Visa, Mastercard, Switch and Solo. Not American Express.
When Do We Take Your Payment?
We only debit your card on dispatch of your order.
Returning Items To Stores
If you purchased products online and you'd like to exchange or return them to one of our stores, you must bring with you a copy of the invoice/receipt we sent to you. This will give our staff the information they need to process your request.
Stock Availability
If we are unable to fulfill your order, we will cancel any unavailable items from your order and do our best to let you know as soon as possible.
You will not be billed for any items that were either unavailable or cancelled.
Delivery Times
We aim to despatch your order within 5 working days. In many cases orders are shipped next working day.
UK: Please allow up to 7 working days from confirmation of order for delivery.
Western Europe: Please allow up to 14 working days from confirmation of order for delivery.
Rest of the world: Please allow up to 20 working days from confirmation of order for delivery.
Student Discounts
We do not offer a student discount on our web site.
Validation Checks
All payment card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of credit, debit and charge cards, Author will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the www.authorlondon.com website you consent to such checks being made. We may need to contact you by letter, telephone or email to verify details before we are able to process and despatch your order or we may be unable to accept your order. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. All information provided will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
Privacy Policy
At Author Shoes we are committed to protecting your privacy. We use the information we collect about you to progress orders and to provide a more personalised shopping experience.
When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfill your orders and to notify you of your order status.
We also ask for your telephone number which enables us to contact you if there is a problem with your order (for some international deliveries, this number may be given to our couriers).
Author use many different industry standard security techniques to safeguard the confidentiality of your personal information. When you place orders or access your account information, you are connected to our secure server. We encrypt your information using SSL (secure socket layers) secure server software before it is sent to us. This ensures that your information can only be read by our secure server and cannot be unscrambled by any outside party. All credit card transactions are cleared using HSBC's banking system.
We are committed to protecting your privacy. We do not sell trade or rent your personal information to others. The only time we will use your data is if you sign up to our mailing list. We will not use your information to share with outside companies.
By using our Web site, you consent to the collection and use of this information by www.authorlondon.com.
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