 |
FAQ's
How long will my delivery take?
We aim to have your order with you within a maximum of seven working days from the date of order.
Can I specify a day for delivery?
Unfortunately we cannot specify an exact delivery date.
What payment methods can I use?
Author Shoes accept: Visa, MasterCard, Switch and Solo. Not American Express.
It's asking for an issue number but I don't have one.
This is only applicable for Solo/Switch cards. If you are not using one of these payment types please ignore this box.
It's asking for a security code. Where can I find this?
The Card security code is the last three digits on the signature strip on the reverse of the card.
Can I pay with a cheque?
Unfortunately we do not accept cheques.
When will you take payment?
Payment will be taken on dispatch of your order.
Can I use credit notes/ gift vouchers over the internet?
At present we are unable to accept gift vouchers/ credit notes via our online service.
The shoes I want aren't on the site
Unfortunately we can't guarantee that our entire will collection appear on the website. For up to date stock availability please contact our mail order department on 0207 839 0003
How can I find the heel height and measurements
Heel heights given are an approximate measurement taken from the inside of the heel and are a guide only
Shoe Size Conversion Chart
|
UK size
|
Euro size
|
US/Aus/NZ
|
|
3
|
36
|
5
|
|
4
|
37
|
6
|
|
5
|
38
|
7
|
|
6
|
39
|
8
|
|
7
|
40
|
9
|
|
8
|
41
|
10
|
|
|
|
|
New Arrivals 
