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- Returns Policy
Exchanges and Refunds
We would like to ensure your complete satisfaction with the items you have bought from this Web site. If however you wish to return or exchange an item(s) please contact our customer services department and state whether an exchange or refund is required.
- We will accept items not worn, used or damaged.
- Please ensure we receive the goods within 28 days of their despatch.
- For us to process your request it is essential that you also include a copy of your invoice.
Once your goods have been accepted your exchange or refund will be completed within 10 working days. Unless we have sent you incorrect, damaged or faulty goods we regret the cost of postage and packaging cannot be refunded to you.
We can only refund the card you originally used for payment.
Please send, along with your invoice, to:
Mail Order Department
9-10 Royal Opera Arcade
Please send the shoes via a guaranteed delivery service, such as Royal Mail Special Delivery, as we cannot be held liable for any goods lost in transit to us. Please state whether an exchange or refund is required. Once your goods are accepted back into stock you will be issued with an exchange or refund. Alternatively, if you wish to return or exchange your shoes you can take them, with your invoice, into any Author Shoes Store.
We are unfortunately unable to offer a refund or exchange on sale items. This does not affect your statutory rights.